Cybersecurity & Customer Support Go Hand in Hand, NordLayer Expert Stresses

Cybersecurity & Customer Support Go Hand in Hand, NordLayer Expert Stresses

News by Anja PaspaljAnja Paspalj
Published: August 25, 2023

Cybersecurity is becoming an increasingly crucial topic for businesses to address, with cyberattacks occurring every 39 seconds on average.

The cost of data breaches, a common effect of phishing, can be devastating for companies on the rise.

Research by Astra published earlier this month shows that a data breach in the United States costs a company an average of $9.4 million.  

When setting cybersecurity as a business priority, companies can decide on a variety of ways to approach the process.  

NordLayer, a network access security service providing cybersecurity tools, brings to light the importance of cybersecurity for remote work models and why customer support is an essential part of digital safety. 

“We have our in-house customer support which is 24/7. It means that each client with any problems can contact us all the time and that we are up for helping. I think is important for our customers because security cannot wait,” explained Martynas Paškauskas, the Head of Web Engineering at NordLayer, in an exclusive interview with Spotlight. 

Paškauskas added his company's customer support strategy involves contacting clients every month and asking key questions about their growing businesses: “What needs do you have? What problems are you facing in your day-to-day operations?” 

They then follow up by creating roadmaps to fulfill client’s needs, continuously improving their approach to cybersecurity. 

“It's not only about supporting what's already in production. It's also about supporting clients with their growing business,” Paškauskas concluded. 

 Edited by Nikola Djuric

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